FAQ

A Modern-Day visitor center at the intersection of Art, Technology, and Entertainment.

The home of the New Year’s Eve Ball in Times Square.

The open-air skywalk at One Times Square puts you into heart of the crossroads of the world. 

Experience a multi-level New York City themed immersive candy experience at i Candy NYC.

Be the first to get up close to the New Year’s Eve Ball with the NYE Ball & Crystal Ball VIP Experience.

Travel through the eras of Times Square at Times Travel.

EVER makes your love story unforgettable. A place to renew your vows, pop the question or create your own special ceremony.

When you need to go there is a place where everyone is welcome, One Lavs.

Hours of operation vary by attraction, please check the attraction listing you want to visit for most up to date hours.

Since we do not have a phone number to call, you can contact One Times Square by sending us an email at connect@onetimessquare.com

The items listed below are prohibited from entering the facility through a security screening post unless an exception or exemption is granted in advance by the One Times Square Director of Security or other One Times Square Executive. The One Times Square Director of Security may grant access through a security screening post for a prohibited item that otherwise has a legitimate and legal basis for being carried or possessed in the building.

By no means is this list meant to be exhaustive; instead, it provides a broad overview of the types of prohibited items that are restricted from entering any of the attractions at One Times Square. All items deemed dangerous in the sole discretion of One Times Square are prohibited. In any circumstance, where there is a question of whether an item will be allowed into the building, immediately contact the One Times Square Security Room and request that the One Times Square Director of Security respond to your location.

Weapons and other dangerous materials Firearms (including pistols, rifles, shotguns, ghost guns, any realistic replicas of weapons, BB guns, pellet guns, stun guns and tasers), ammunition, knives of any shape or size, box cutters or sharp-edged instruments, brass knuckles, batons, slappers, billy clubs, handcuffs, any explosive devices including fireworks, flammable liquids, hazardous chemicals, smoke bombs, glass bottles and containers of any shape and size, aerosol cans, mace/pepper spray, permanent magic markers, and spray paint. Additionally, baseball bats, hockey sticks, golf clubs, and any martial arts equipment are all prohibited.

Transportation devices Bicycles, scooters, skateboards, roller skates, roller blades, shoes with wheels, and strollers that cannot be folded or collapsed if needed, wagons, hoverboards, Segway-type ride-on devices are all prohibited.

Luggage and One Times Square bag policy All suitcases, trunks, wheeled duffel bags, carry-on bags, coolers, and packages are prohibited. Any other bag, container, or parcel larger than a standard backpack, purse, or messenger bag shall be prohibited as well. All bags or packages that a guest desires to bring into One Times Square are subject to inspection, and the decisions of One Times Square personnel regarding the permissibility of any such bag or package are final.

Professional AV Equipment and Other Equipment Professional A/V equipment, selfie sticks, tripods or monopods longer than 12" fully extended, large commercial video, and commercial photo equipment, recording devices, megaphones, amplified speaker devices, and drones of any size are prohibited.

*You are permitted to bring your personal mobile device(s) to record and capture photos, as well as handheld cameras.

Other One Times Square Prohibited Items Laser pointers, folding chairs, construction tools, hammers, offensive clothing, any device that can cause a visual or audio distraction to the overall experience, and any other item that the One Times Square Security team or Executive Management Team feels can pose a threat to the guests and staff members at One Times Square.

There's no defined dress code for this experience; a casual look appropriate for a public setting, which includes wearing a shirt and comfortable shoes for walking through the experience will be fine.

One Times Square is fully ADA compliant. We have handicapped restrooms on all levels. Service dogs are allowed throughout the building. Motorized and non-motorized wheelchairs are permitted. The Viewing Deck has 360-degree access with glass panels so that visitors in chairs can still take in the view. Visit our “accessibility page” for more information.

There are paid parking garages nearby; however, we strongly encourage visitors to take advantage of the many public transit options that serve Times Square

You can find One Times Square – 1475 Broadway, New York, NY 10036

Please arrive 5 minutes early or on time with your entire group for your One Times Square visit

There is active, 24/7 security at One Times Square. All you will notice is the primary security screening, similar to airport security procedure. Please keep in mind you will be monitored by cameras and other means throughout your entire visit.

Yes, strollers are allowed inside One Times Square. They must remain under 36” in width. However, we do not have stroller parking, so any stroller brought in must be taken through the experience and you may be asked to remove your child and fold your stroller up for access to the elevators within the experience.

Children under the age of 12 must be accompanied by an adult at all times during their visit to the One Times Square Experience.

Explore the Big Candied Apple at iCandy, where candy and culture collide. This multi-sensory, multi-level immersive attraction reenvisions the city through a playful, candy-colored lens, turning NYC’s iconic spots and hidden gems into dazzling, delectable displays that put the edible in incredible. With photo-ops galore, engaging interactive games, rare nuggets of New York City history, and the opportunity to fill up a bucket of awesome candy sweets across three floors of mesmerizing artistry, iCandy invites you on a sweet adventure that you’ll savor forever.

This experience is held indoors in an air-conditioned venue.

Yes—the iCandy Immersive Experience includes one bucket to collect candy along your journey. At the end of the experience, you’ll also find The Candy Shop where additional treats are available for purchase. However, please note that there may not be gluten-free or vegan options; for more information, please check your purchase confirmation email.

There are paid parking garages nearby; however, we strongly encourage visitors to take advantage of the many public transit options that serve Times Square.

Yes! The Candy Shop at the end of the experience offers additional candy and merchandise items for purchase.

We have a box office on site. However, we highly recommend you book your tickets in advance in order to guarantee your spot and desired time frame. You can purchase tickets on iCandy NYC | One Times Square.

You can view your tickets in the email account you listed in your order by searching for “One Times Square Mobile Tickets”, however If you still cannot find your ticket, please contact us.

If you would like a press pass, please email ots@rubenstein.com to get in touch.

Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.

For the best experience, please leave large bags and wheeled items (like bikes, strollers, and skateboards) at home, the hotel, or a secure location. This helps us keep the space safe and enjoyable for everyone.

This is a walkthrough experience, so there won't be any seating available.

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

This venue does not offer a coat check, please ensure to keep all coats and any shopping bags with you.

Unfortunately, this experience does not include an audio guide.

One Times Square Building: 1475 Broadway, New York, NY 10036

For you to have an estimate, people usually spend 45 minutes to 1 hour.

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

There's no defined dress code for this experience; a casual look and including comfortable shoes for walking through the experience will be fine.

iCandy NYC | One Times Square

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Manage Tickets" on your ticket. Please contact us if you need additional help. Make sure to include your ticket order number.

If you would like to book for a large group, please fill out this form - Group Bookings | One Times Square

Please plan to arrive about 5 minutes before your scheduled entry time. If you’re running late, we’ll do our best to accommodate you within 10 minutes of your ticket time, depending on capacity.

Yes, we are located in an accessible venue.

We are happy to confirm that people with visual or hearing impairments will be able to enjoy this experience.

This venue has restrooms—please ask our staff on site for directions.

We would recommend asking the staff if they have found your belongings. If you cannot ask them on site, please reach out at connect@onetimessquare.com.

All ages are welcome to this experience, and the space is accessible for prams/strollers. Age 13 minimum if visiting solo.

Notre concierge dévoué vous contactera avant votre visite pour répondre à toutes vos questions concernant les forfaits, les modules complémentaires, les détails de la cérémonie, etc. Tous les détails, y compris la cérémonie, les forfaits surclassés comprenant des fleurs, de la musique, la diffusion en direct, la photographie, la création de contenu, doivent être organisés avant la cérémonie et payés en totalité.

Veuillez arriver 10 minutes avant le début de la cérémonie pour permettre de vous asseoir.

• Toute la fête doit être présente avant le début de la célébration de l'amour.

• Nous ne sommes pas en mesure d'organiser ou de retarder votre cérémonie pour répondre aux besoins des invités retardataires, de la famille, des amis ou des membres de la fête de mariage. Les couples doivent arriver habillés, il n'y aura pas de place pour se changer.

No, parking is not available. Public transportation is encouraged, with nearby garages available at your own cost.

Yes—children under 12 are welcome without an additional charge

Yes, it can include traditional religious elements, with an additional charge to include religious elements. (Glass to break, unity candle, etc)

Oui, il est recommandé de surclasser les forfaits avant le jour de votre fête d'amour. Ils peuvent également être surclassés le jour même, sous réserve de disponibilité et des frais supplémentaires peuvent s'appliquer.

Oui, les couples doivent obtenir leur propre licence de mariage 24 heures avant la cérémonie. Rendez-vous sur https://www.cityclerk.nyc.gov/content/marriage-license pour obtenir votre licence

Couples must arrive dressed in attire, unfortunately, there will be no place to change.

The basic ceremony will last approximately 8-10 minutes. Your time at Ever will approximately be 30 minutes.